This Extended Care Warranty does not cover damage caused by:
fair wear and tear,
accident;
misuse or abuse,
modification;
failure to follow instructions of use;
unsuitable physical or operating environment;
failure caused by a product not supplied or manufactured by Fisher & Paykel Healthcare;
other defects not related to materials or workmanship;
failure to use original spare parts; or
use of inappropriate voltage.
Modem connectivity is only included within the Fisher & Paykel Healthcare standard 2-year product warranty period. Outside of this 2-year period, charges may apply, subject to network availability.
If Fisher & Paykel Healthcare determines that the device is defective it will, to the extent permitted by law, replace the device or the defective material or part. If Fisher & Paykel Healthcare replaces a device (i) the standard two year warranty does not apply to the replacement device and (ii) the extended warranty period for the replacement device does not extend beyond the original period of the Extended Care Warranty. Fisher & Paykel Healthcare will pay the expenses for shipment of the replacement device to the Fisher & Paykel Healthcare dealer.
Cellular network availability is not an indicator of a faulty device. Cellular services are dependent on network availability in Australia, which may change at any time and is beyond our control. Fisher & Paykel Healthcare CPAP devices have alternative non-modem options for data transfer that are also available.